Scottish Energy Services

Terms and Conditions

Commited to quality

All services, or project of any kind (hereinafter referred to as 'the project') carried out by Scottish Energy Services in behalf of a Client of Scottish Energy Services ('the Client') is subject to the following terms and conditions.

1.1 If a Client accepts any proposal by Scottish Energy Services in connection with a project, then such acceptance will be deemed to include the acceptance of the following terms and conditions.

Commercial & Residential Energy Assessments

The extent of Commercial or Domestic Energy Assessments/Surveys carried out by Scottish Energy Services depend on access and circumstances. Both internally and externally the surveyor representing Scottish Energy Services will carry out inspection as practicable and the report will include comments on certain aspects and parts of the building where possible.

The clear assumptions and limitations of the report are as follows:

2.1 The Client can expect the surveyor to take into account the circumstances of the property at the time of inspection and carry out assessment in line with any practical limitations.

2.2 Parts of the building and the energy systems therein if inaccessible, unexposed or covered cannot be inspected. This will impact on the calculations made and the properties energy rating.

2.3 The surveyor will inspect the building to the extent reasonably possible. Fitted carpets will not be lifted and heavy furniture won't be moved. Fixtures and fittings will not be removed to aid inspection by the DEA or NDEA.

2.4 Roof areas are accessed from a ground level vantage point, if there is no direct access onto them from the building. Buildings nearby or tall trees may mean these cannot be assessed visually. Lofts are inspected given a safe access point, but stored items in them will not be removed.

2.5 All energy systems/equipment is visually inspected only.

2.6 Tests of any heating/ lighting systems etc. will not be carried out.

2.7 All reasonable professional skill will be show by the assessor representing Scottish Energy Services according to these terms and conditions.

2.8 Information gathered such as measurements and photographs will remain in the DEA's/NDEA's ownership (enabling them to meet with Accreditation Body audit requirements).

Compliance Assessments (SBEM & SAP Calculations)

The extent of our Compliance Assessments for non-domestic buildings and for dwellings depends on the accuracy of plans and specifications we receive.

3.1 All plans supplied to Scottish Energy Services to enable quotes to be provided or work to be carried out will not be returned to the Client but be retained or disposed of by Scottish Energy Services.

3.2 The accuracy of Scottish Energy Services final work is dependent upon accurate plans and specifications being supplied to them by the Client at the design stage.

3.3 Obtaining Air Permeability testing will remain the Clients responsibility unless agreed differently with Scottish Energy Services.

3.4 No initial tests of any heating/ lighting systems etc. will be carried out.

3.5 All reasonable professional skill will be show by the surveyor according to these Terms and Conditions.

3.6 The data and plans received will remain in the New Build NDEA's or OCDEA's ownership (enabling them to meet with Accreditation Body audit requirements).


In differing scenarios this is how we manage payments

4.1 Payment shall be made by the Client to Scottish Energy Services in accordance with these Terms & Conditions. On or following the delivery of services Scottish Energy Services will invoice the Client and payments will be due within 30 days of the date of Scottish Energy Services invoice. Receipts will be issued on request for payments made. All payments shall be made to Scottish Energy Services. Failure to make payment within 90 days of the invoice date may result in the matter being referred to our debt collection agents whose charges will be added to and payable with the invoice debt.

4.2 The Client must give Scottish Energy Services written notice if they wish to terminate/postpone a contract. Scottish Energy Services will then invoice the Client for all unpaid work and expenses incurred or 30% of the value of the project, whichever is greater.

4.3 Any extra services required by the Client that will be in addition to what has already been agreed with Scottish Energy Services will be subject to these terms & conditions and at an additional agreed fee.

4.4 In the unlikely event that Scottish Energy Services is unable to complete work within the period they state because of unforeseen circumstances or if the Client by cancelations of site visits or other matters delays the completion of the work then the Client will still be fully liable to pay for the work done.

4.5 In accordance with The Late Payment of Commercial Debts (Interest) Act 1998, Scottish

Energy Services reserve the right to charge interest at 8% above Bank of England Base rate

on overdue invoices.


We’ll help you find out. Just call us on 0141 255 1360 or 0131 564 1419, email us on or complete the web form below

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